Shipping policy
Shipment processing time
We're Canadian, eh!
All orders placed before 1pm EST are processed the same day, Monday - Friday, and are shipped from Canada. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping on Orders over $200 CAD is applicable to orders with delivery addresses located in Canada and the Contiguous United States (Lower 48 states, including the District of Columbia)
Overnight delivery is only available for orders with delivery addresses within Canada and the continental United States.
Delivery delays can occasionally occur.
Please note: We currently do not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Perfect Level Master is not responsible for any customs and taxes applied to orders shipped to the United States. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
If you received your order damaged, please contact us via email at info@perfectlevelmaster.com to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of North America.
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Contact
Our Address: 6215 Kennedy Rd, Mississauga, Ontario, Canada, L5T 2S8
Contact Number: 905-564-7510
Email: info@perfectlevelmaster.com
Frequently Asked Questions
Click Here to get in touch. We're active on Instagram and Facebook as we work so feel free to private message us as well.
This may be because the breaking off of the clips is not done parallel to the grout line. One should always strike the sides of the clips with a rubber mallet or safety shoes parallel to the grout line. Another possibility is the the tile work was left to dry with excess adhesive on the tile edges. This can be avoided by cleaning the edges with a putty knife when the adhesive is still fresh.
No, you can always use a smaller grout size clip and use our Tile Crosses to make up the difference. By using this trick you can reuse more of your material and it offers the installer greater flexibility.
Yes, the T-Lock system can be applied to any surface.
It is important to pay attention to the direction that one is placing the wedges. For best results, insert the red wedge towards the already installed tiles.
100% - Perfect Level Master is great for Indoor & Outdoor usage. Our Large Clip is designed to be a great fit for Outdoor Tile installations.
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